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Textile Art – The Craft Mailbox

Who We Are
The Craft Mailbox is a textile art, patchwork, quilting and needlecraft specialist of books, tools, software and fabrics, providing a mail order service to Australia and beyond. The business was established 20 years ago in Melbourne, moving to Sydney in 2004. More recently we have opened a showroom which is open to the public 9am-5pm, Mon-Fri located at 4/17 Green Street, Banksmeadow (Botany) NSW 2019 (see directions and map below).

We are very careful and selective with our choice of textile art publications and products as we pride ourselves on offering and delivering good quality, useful and helpful products to our customers. Our personalised service and high quality products are something we are very proud of and we especially enjoy finding books you can't find anywhere else - just ask us by phoning 1300 307 721.


How to Order Online

  1. Find your item(s) and click the 'Add to Basket' button
  2. Review 'Your Basket' by clicking 'Checkout Now' (Top right side)
  3. In 'Your Basket' click the green 'Checkout' button
  4. Complete your details (if you have already registered, simply log-in for automatic completion of your details) then click 'Process' and then you have completed your order.

We understand that many people are not comfortable ordering online, so if this is you, the following methods of ordering are also available:

  • Phone Orders: 1300 307 721 (by credit card payment, or request our direct debit information)
  • Mail Orders: PO Box 226, Maroubra NSW 2035
  • Fax Your Order: 1300 307 754
  • ABN: 65 901 403 854
  • School Orders: We accept purchase orders from Schools and Textile Departments. Simply fax or mail your purchase order to us.
  • Visit Our Showroom: Open 9am to 5pm, Monday to Friday. 4/17 Green Street, Banksmeadow (Botany) NSW 2019
  • Directions: Heading East along Wentworth Avenue, turn right into Page Street (at lights), take second left into Holloway Street, then first right into Green Street. There are visitor car parks in the complex. Unit 4 is on the right hand side, at the back of the complex.
Hundreds of Patchwork, Quilting, Crochet and Craft Books to Browse

View Larger Map
Click here for Google Map


Customer Service

The Craft Mailbox has friendly ‘craft savvy’ customer service staff ready to offer a personalised service. We discuss your needs and offer the most appropriate product, be it an instructional book or the right haberdashery item for the job at hand. We also offer the unique ‘husband / daughter / son gift advisory service’, guiding them through the tricky process of selecting just the right gift for their loved one.


Visiting Our Showroom

Our wonderful showroom full of crochet patterns, patchwork and quilting books, patchwork fabrics, quilting notions and more, is open Monday to Friday from 9am – 5pm. Quilt groups, student groups and bus tours are welcome by appointment - just call us on 1300 307 721 to arrange.

Address: Unit 4, 17 Green Street, Banksmeadow (Botany) NSW 2019.

We also have a meeting space should your group like to book for an 'away meeting' combined with product demonstrations.


Who will answer your call

Sandra Harvey who owns and runs the business while dabbling in all kinds of craft projects. Catherine, Julia and Margy are our resident craft experts - if they don't know the answer, they will find out. Becky is our Despatch Co-Ordinator.


The Craft Mailbox and the Craft Community

We believe craft is an important part of any culture or community for the way it brings together people who learn, develop and enhance skills allowing them artistic expression through their craft creations. We are proud to be involved with so many generous and caring women who continually work and learn together while enjoying social interaction and supporting each other in every day life. We especially enjoy being able to inspire and assist women who are isolated by distance and/or by disabilities, from creative environments and craft shops.


Website Promotions

In order to take advantage of any of our special offers, just enter the promotion code into the 'Promotion Code' box found in the 'Basket' page and then click update. The promotion will be applied automatically for you. Surprise Gift with $120 min. order of full priced items (excludes postage, handling and specials) use promotion Code: WEBFREE.


Promotions' Tips & Guidelines

If you update the contents of your basket you will need to re-apply for the promotion item. One promotion item only is available per order. Promotion items are only available with orders over $120, excluding postage and handling, sale items and specials.


Warranty

All of our products are warranted new and factory fresh. With the exception of computer software, we will provide a replacement, a credit or a refund for any product you are not happy with provided that you return the product to us in new condition within 14-21 days from the date we shipped the product to you.
Computer software if faulty will be rectified under the manfacturer's own warranty service or, if necessary will be replaced.


Returns

We offer a '10 day money back no fuss guarantee' on all products (except for software) so you can purchase items and return them if they are not what you were looking for (we do not refund postage & handling).


Recycling

Where and when possible, we use recycled packaging products i.e. plastics bags, cardboard boxes and general packaging material.



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